Refund policy

Return policy
Disclaimer: cartbuy.co.in is marketplace where sellers from across India list their products. The quality, stability, or other specifications of the products offered to be sold and purchased on the platform is the sole responsibility of the seller. Online Stores shall not be responsible for any errors or omissions in relation to the products
 
When can I return the product received from cartbuy.co.in? 

You can return product if:
You received faulty/defective product
You received physically damaged product
The product is different from description on the website. Customer is requested to read complete description for each product before ordering. Products might differ from description incase of OEM products OR assorted product*
There is Size/Fit issue 
* No replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
Is there any item not eligible for return/replacement*? 

All products that can be resold are eligible for return. The following products are not eligible for return/replacement:
Products that have been worn/washed/soiled
Innerwear, lingerie
Products which were sold as combos/sets, are not eligible for return/replacement as individual products
Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply
 
 
What are the Terms and Conditions for return/replacement? 
Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact
Refunded amount can be credited to customer account via cartbuy.co.in credit points (BMO points)
Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
Replacements will be made basis availability of that product on the website
 
 
How can I return the product received from cartbuy.co.in?
If the delivered product falls under any of the above mentioned cases, we request you to write us at cartbuy.co.in or raise ticket at cartbuy.co.in within 3 days of receipt of your order. We’ll arrange for pickup of your package within 7 working (Business) days of receipt of your request through one of our courier partners.
 
 
What if cartbuy.co.in courier partner doesn’t serve my location?
We make best of our efforts to deliver maximum customers. However, if the location is non-deliverable, we might have to cancel your order.
In case of reverse pickup, and we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the courier amount in cartbuy.co.in credit points (BMO credit) up to Rs. 100.
 

 
I bought an item and it does not fit my size. Can I change it?
You can get the size exchanged anytime whilst sitting at home. Write us at cartbuy.co.in or raise ticket at cartbuy.co.in within 3 days of receipt of your order. We’ll arrange reverse pickup for the product within 7 working (Business) days of date of receipt of your complaint and replace with the right size.
 
What do I do if the product received is physically damaged?
If you receive a physically damaged product, we request you to write us at cartbuy.co.in or raise ticket at cartbuy.co.in within 3 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 7 working (Business) days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request AND terms and policy of product.
 
What do I do if I receive wrong product?
If you receive a wrong product, we request you to write us at cartbuy.co.in or raise ticket at cartbuy.co.in com within 3 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.
 
What do I do if product received is different from the description on cartbuy.co.in?
If you receive a product that is different from the description on cartbuy.co.in, we request you to write us at cartbuy.co.in or raise ticket at cartbuy.co.in 3 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.
 
What do I do if I receive a faulty product?
If you receive a faulty product, we request you to write us at cartbuy.co.in or raise ticket cartbuy.co.in within 3 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request. 
* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.
 
What if I choose to have replacement and the product is sold out on cartbuy.co.in?
Replacements are made basis availability of the product on the website. If the cartbuy.co.in product is not available on the website, we’ll initiate refund after your confirmation
 
I paid the amount upfront while purchasing product from cartbuy.co.in, how do I get the refund?
In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working (Business) days. You may also choose to have the amount refunded in cartbuy.co.in Credit (cartbuy.co.in Credit) so you can purchase any product from cartbuy.co.in without any hassle.
 
I paid cash on delivery, how would I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. cartbuy.co.in will contact you for your bank account details. It normally takes 7-10 working (Business) days for your money to get reflected in your bank account.  Customer can chose to be refunded in cartbuy.co.in Credit (BMO Credit) so you can purchase any product from cartbuy.co.in without any hassle.
* For OEM (Original Equipment Manufacturer) products bought in Deal/Offers, amount will ONLY be refunded in cartbuy.co.in Credit (BMO Credit) depending on approval from BMO management.
 
What are the details you require to process NEFT refund?
For NEFT refund, you will receive an email from \ cartbuy.co.in com customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working (Business) days for the money to be credited to your account.
 
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
No, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.
* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers. 
How long will it take to refund?
Debit card/credit card/netbanking    7-10 working (Business) days from the refund initiation date
NEFT transfer    7-10 working (Business) days from the refund initiation date
 Here We Offer Limited time Deal at Amazing Price. Note: All the Products  will be assorted in terms of colour and quality size  as per the availability.We supply products of lot and quality of the product may get be changes.. We donot accept any kinds of Returns / Refund. In Liquadation sale we dont guarantee about the quality of product , , color . size. & as the products are @ the lowest price & so the quality of product will be according to the low. 

Cancellations
How do I cancel my order?
You can cancel your order any time before the shipping of your product. We ship product next day of receiving order. :
1)       You can login to “My Account” in bottom right side of page and click on order you wish to cancel. Then click on cancel button.
2)       You can also call us at customer support number given in first page of website
3)       Write us at cartbuy.co.in or raise ticket at cartbuy.co.in to cancel your order.
 
How long will it take to cancel my order?
We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.
 
What about refund after cancellation?
As per banking norms, refund is processed in 7-10 working (Business) days after initiation of refund request. The refund amount will be credited in the same account as you had made the payment from.  The refund process can take maximum of 15 days.
Refunds can also be made in cartbuy.co.in Credit (BMO Credit) which you can use to purchase any other product from cartbuy.co.in.
 

 
 
 

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